How this works
Learning the basic concepts following this short explicative videos series will allow you to save time when studying.
During all the videos you see written ideas shown as main ideas for easy understanding.
This resource is, an educational material created by a certified inbound voice engineer, intended to provide you with the necessary knowledge to learn the Foundation of Genesys Inbound Platform. Also, brings you the opportunity to ask for clarifications about the material through the page when needed.
By Following This Genesys Course On Line Exam You Will Be Able To Master The Framework Basis.
Powerful resource to learn inbound voice. The course agenda is as follows:
+We start from here.
2. Important things to understand
+What is CTI?
+Explaining concepts PSTN, IVR, Call Center
+Understanding ANI y DNIS
+Section 2 exam
3. Genesys layer explanation
+Genesys layer overview
+Section 3 exam
4. Basic inbound call flow
+Simple basic call flow
+Reviewing inbound call flow using Kazimir.
What i am going to learn?
You are going to Master the Genesys foundations. By watching brief but very detailed videos covering the Genesys Inbound Foundation.
STRONGLY RECOMMENDED TO LEARN GENESYS FRAMEWORK!!