What is Dynamics CRM 2011?
Pluralsight
Course Summary
This course is an introductory overview of Dynamics CRM 2011. Dynamics CRM is a powerful tool that can organize and automate the sales and marketing cycles of your business.
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Course Description
This course offers a basic understanding of Dynamics CRM and its capabilities. You will learn about the primary system entities, Account, Contact and Lead, and how they work together. In addition you will learn how to use marketing tools, reports, goals and workflows to further extend the usefulness of Dynamics CRM to your organization. Finally this course will show you how to customize Dynamics CRM to ensure a 360 view of your customers.
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Course Syllabus
Introduction- 27m 52s
—Introduction 5m 4s
—Form Basics Demo 1m 15s
—Why CRM? 2m 17s
—Security Roles 1m 13s
—CRM Form Basics 3m 28s
—Account and Contact Relationships 2m 34s
—Modules 0m 44s
—Navigation 2m 27s
—Specific Modules 2m 47s
—Settings 3m 58s
—Resource Center 2m 5sManaging Your Sales Team- 26m 0s
—Introduction 5m 0s
—Lead Demo 3m 29s
—Contact Records 0m 31s
—Contact Records Demo 3m 23s
—Account Entity 0m 36s
—Account Entity Demo 2m 47s
—Opportunity 0m 33s
—Opportunity Forms 2m 43s
—Connections 0m 55s
—Making Connections 1m 54s
—What to do, with what you know. 4m 9sMarketing with Dynamics CRM- 23m 36sReporting in Dynamics CRM- 27m 35sProcesses- 26m 2sCustomize Dynamics CRM 2011- 27m 15s
This course is listed under
Development & Implementations
and Enterprise Applications
Community
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