MyPage is a personalized page based on your interests.The page is customized to help you to find content that matters you the most.

I'm not curious

Incident Management

Course Summary

In this course, you will learn about the goals, objectives, interfaces and purpose of Incident Management, a key ITIL® process, and how it is used in real life. Case studies will illustrate the benefits companies have derived through process maturity. ITIL is a registered trade mark of AXELOS Limited.

  • +

    Course Syllabus

    ITIL® Overview
    - 21m 32s

    —Introduction 2m 35s
    —Services and Service Management 3m 4s
    —Services and Value 5m 53s
    —Utility and Warranty 9m 59s
    Process Review
    - 43m 37s

    —Process Overview 9m 22s
    —Process Attributes 10m 9s
    —CSFs and KPIs 14m 33s
    —Process Maturity 9m 32s
    Case Study: Corey Harwood Productions
    - 25m 25s
    Incident Management Process
    - 29m 56s
    Applying the Incident Management Process
    - 45m 31s
    Prioritizing Recommendations
    - 17m 19s
    Additional Considerations
    - 14m 59s
    Conclusion and Summary
    - 7m 29s

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Project & Service Management Community

Related Posts:

Attended this course?

Back to Top

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
Hidden Image Url