Quality management is an integral part of the functioning of many businesses and organisations, both small and large, around the world. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide. This free online Diploma course will introduce the learner to the whole area of quality management, standards such as ISO 9000 and its specifications and costs. Topics such as Cost of Quality and what tools are used in Total Quality Management are covered in more detail.
The Cost of Quality is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, PDCA Cycle and Pareto Diagrams. Any business with high service quality will meet customer needs while remaining economically competitive. In this free online course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction. This free Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organisation, and to all learners who are interested in developing a career in the area of quality management.