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Practical Cisco UCCX Scripting Techniques

Course Summary

In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. We will utilize a 'learn by doing' approach and create hands-on code that the student can re-use in their own environments.

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    Course Syllabus

    Introducing the IVR Development Workflow
    - 25m 43s

    —Course Introduction 3m 13s
    —Gathering Requirements 9m 28s
    —Understanding Scripts and Applications 4m 58s
    —Deploying a Script as an Application in the UCCX Administrator 8m 2s
    Creating Your First IVR Application
    - 42m 4s

    —Module Introduction / Introducing the UCCX Script Editor 6m 24s
    —Reviewing the Business Requirements 2m 28s
    —Discussing the Design of This IVR 4m 49s
    —Programming Our IVR in the UCCX Script Editor 21m 28s
    —Basic IVR Debugging 4m 41s
    —Module Summary 2m 11s
    Dealing with Time of Day
    - 26m 45s
    Dealing with Day of Week
    - 17m 51s
    Using Subflows
    - 25m 30s
    Holiday Schedules
    - 29m 37s
    Recording Prompts
    - 19m 23s
    Adding Administrative Control
    - 33m 34s
    Accessing Database Information
    - 38m 9s
    Basic ACD
    - 58m 55s

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

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