This course is for students who have completed their ITIL® Foundations certification and wish to gain deeper insights into the processes, challenges, critical success factors and benefits of Service Operation within the ITIL® framework. It is primarily aimed at leaders and practitioners who deliver quality service management practices. Topics include the value of Service Operation to the business, how the areas of Service Operation interface with other processes, and the workflows for event, incident, problem, and access management. The main target group for the ITIL® Expert Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle. Qualification Level: Intermediate (Lifecycle stream). ITIL® is a Registered Trade Mark of the Cabinet Office.