Quality management is an integral part of the functioning of many businesses and organisations, both small and large, around the world. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide. This free online course will introduce the learner to the whole area of quality management, standards such as ISO 9000 and its specifications and costs. The course explains Total Quality Management tools and why external benchmarking is used. The course also reviews service quality management and introduces Six Sigma quality. This course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organisation, and to all learners who are interested in developing a career in the area of quality management.