End-user Communications for Better IT
How you train and keep end-users up-to-speed on the latest IT implementations should mirror your fast-moving and agile tech environments. This course will teach you how to accomplish this across a variety of mediums.
Every day on the job you interact with people who do not share your background knowledge and opinions. Therefore, communicating a single message consistently to a diverse groups of end users is critically important, as is developing a coherent strategy for delivering that message through a multi-tiered, end-user communication campaign. In this course, End-user Communications for Better IT, you'll learn how to accomplish this across a variety of mediums, be it in print, in-person presentations, or in pre-recorded videos. First, you'll discover how to build a communication strategy. Next, you'll learn how that communication strategy encompasses a variety of persuasive, emotional, as well as informative and instructive appeals to get the job done. Finally, you'll explore how to accomplish this across a variety of mediums. After watching this course, you'll be able to effectively keep end-users up-to-speed on the latest IT implementations.
Course SyllabusCourse Overview- 2m 0s
—Course Overview 2m 0sIntroduction- 9m 28s
—Introduction 3m 53s
—About This Course 3m 5s
—The Course Scenario 2m 29sStrategizing Goals for End-user Communication- 41m 46sDeveloping End-user Written Communication- 15m 30sEnd-user Communications and In-person Presentations- 54m 2sCommunicating with End-users in Video- 20m 31sBuilding an End-user Communication Structure- 14m 14s