Understanding Customer Service Processes and Procedures
Pluralsight
Course Summary
Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.
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Course Description
Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer experience. First, you will learn the value of support center customer service policies. Next, you'll learn about customer service processes and procedures. Finally, you will learn all about flow charts, FAQs, and more. When you are finished with this course, you will have the skills and knowledge needed to ensure a successful customer experience.
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Course Syllabus
Course Overview- 1m 51s
—Course Overview 1m 51sUnderstanding the Value of Help Desk Processes and Procedures- 28m 33s
—Course Introduction and Overview 1m 9s
—The Service-based Help Desk Model 14m 37s
—Customer Service Processes and Procedures 4m 51s
—Outcome Driven Support and Summary 7m 55sUsing Flow Charts for Your Customer Support Needs- 17m 24sImplementing a Troubleshooting FAQ Knowledge Base- 14m 56s
