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Understanding Customer Service Processes and Procedures

Course Summary

Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.


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    Course Syllabus

    Course Overview
    - 1m 51s

    —Course Overview 1m 51s
    Understanding the Value of Help Desk Processes and Procedures
    - 28m 33s

    —Course Introduction and Overview 1m 9s
    —The Service-based Help Desk Model 14m 37s
    —Customer Service Processes and Procedures 4m 51s
    —Outcome Driven Support and Summary 7m 55s
    Using Flow Charts for Your Customer Support Needs
    - 17m 24s
    Implementing a Troubleshooting FAQ Knowledge Base
    - 14m 56s


Course Fee:
USD 29

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

This course is listed under Development & Implementations and E-Commerce Community

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