ITIL® Foundations

Pluralsight

Course Summary

IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. ITIL is a registered trade mark of AXELOS Limited.

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Course Description

This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL® is a Registered Trade Mark of the Cabinet Office.

Course Description

This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL® is a Registered Trade Mark of the Cabinet Office.

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Course Syllabus

Introduction to ITIL®
- 11m 12s

—Introduction 0m 49s
—What is ITIL®? 1m 42s
—ITIL® Benefits 0m 49s
—Understanding ITIL® Certification Levels 2m 2s
—Defining IT Service Management 2m 49s
—What is the Purpose of Service Management? 3m 1s

Service Management General Concepts - Part I
- 13m 49s

—Introduction 1m 52s
—What are Good Practices? 0m 40s
—What are Services? 4m 25s
—Understanding Service Owners and Provider Types 1m 10s
—Business Units vs. Service Units 1m 43s
—Stakeholders in Service Management 1m 49s
—Governance 0m 49s
—A Review of Service Management 1m 21s

Service Management General Concepts - Part II
- 20m 40s

—Introduction 0m 54s
—Customers and Users 0m 55s
—Defining Processes 2m 19s
—Overview of The Generic Process Model 3m 50s
—Incorporating Metrics 5m 58s
—The Deming Cycle and RACI Model 2m 34s
—Understanding Service Automation 4m 10s

The Service Lifecycle
- 12m 17s

—Introduction 0m 35s
—Defining the Service Lifecycle 4m 20s
—The Service Lifecycle and ITIL Concepts - the Relationship 3m 15s
—How it All Works 4m 7s

Service Strategy
- 25m 27s

—Introduction 3m 43s
—Value Creation 5m 53s
—Service Portfolio 2m 32s
—Types of Services 6m 7s
—Business Case 3m 13s
—Business Relationship Management 3m 59s

Service Design - Part I
- 11m 10s

—Introduction 1m 3s
—Service Design Goals and Objectives 0m 46s
—Understanding Business Value 0m 55s
—The 5 Aspects of Design 2m 56s
—The Service Design Package 1m 57s
—Design and the 4 P's 0m 42s
—Terminology 2m 51s

Service Design - Part II
- 20m 2s

—Introduction 1m 28s
—Design Coordination 2m 23s
—Information Security Management 6m 44s
—Service Catalog Management 4m 30s
—Supplier Management 4m 57s

Service Design - Part III
- 28m 52s

—Introduction 3m 12s
—Service Level Management 6m 17s
—Availability Management 6m 53s
—Capacity Management 4m 45s
—IT Service Continuity Management 4m 27s
—Terminology 3m 18s

Service Transition - Part I
- 10m 5s

—Introduction 0m 40s
—Service Transition Goals 4m 5s
—Service Transition Objectives 1m 30s
—Service Transition and Business Value 2m 1s
—What's Next? Terminology 1m 49s

Service Transition - Part II
- 30m 16s

—Introduction 1m 34s
—Service Asset and Configuration Management 6m 0s
—Change Management 8m 41s
—Release and Deployment Management 5m 22s
—Transition Planning and Support 1m 57s
—Knowledge Management 4m 15s
—Terminology 2m 27s

Service Operation - Part I
- 25m 9s

—Introduction 0m 42s
—Service Operation Purpose 11m 43s
—The Service Desk 7m 3s
—Technical Management 0m 52s
—Application Management 1m 22s
—IT Operation Management 0m 32s
—The Importance of Communications 0m 51s
—Terminology 1m 59s

Service Operation - Part II
- 31m 56s

—Introduction 3m 35s
—Event Management 4m 15s
—Incident Management 7m 48s
—Access Management 3m 30s
—Request Fulfillment 3m 5s
—Problem Management 6m 56s
—Terminology 2m 47s

Continual Service Improvement
- 16m 27s

—Introduction 0m 37s
—What is Continual Service Improvement (CSI) 1m 44s
—The CSI Model 7m 21s
—The Seven Step Improvement Model 1m 27s
—Understanding Baselines 0m 56s
—Service Measurement and Reporting 1m 48s
—IT Governance 0m 46s
—Terminology 1m 48s

Preparing for Your ITIL® Foundations Certification
- 4m 43s

—Exam Overview 2m 14s
—Exam Preparation Tips 2m 29s

Course Fee:

USD 29

Course Type:	Self-Study
Course Status:	Active
Workload:	1 - 4 hours / week

This course is listed under Networks & IT Infrastructure and Project & Service Management Community

Attended this course? Write a Review

Course Fee:

USD 29

Course Type:	Self-Study
Course Status:	Active
Workload:	1 - 4 hours / week

IT Career Development Platform

ITIL® Foundations

Pluralsight

Course Summary

Course Description

Course Description

Course Syllabus

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Information Technology Infrastructure Library (ITIL)

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