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ITIL® Foundations

Course Summary

IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. ITIL is a registered trade mark of AXELOS Limited.

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    Course Syllabus

    Introduction to ITIL®
    - 11m 12s

    —Introduction 0m 49s
    —What is ITIL®? 1m 42s
    —ITIL® Benefits 0m 49s
    —Understanding ITIL® Certification Levels 2m 2s
    —Defining IT Service Management 2m 49s
    —What is the Purpose of Service Management? 3m 1s
    Service Management General Concepts - Part I
    - 13m 49s

    —Introduction 1m 52s
    —What are Good Practices? 0m 40s
    —What are Services? 4m 25s
    —Understanding Service Owners and Provider Types 1m 10s
    —Business Units vs. Service Units 1m 43s
    —Stakeholders in Service Management 1m 49s
    —Governance 0m 49s
    —A Review of Service Management 1m 21s
    Service Management General Concepts - Part II
    - 20m 40s
    The Service Lifecycle
    - 12m 17s
    Service Strategy
    - 25m 27s
    Service Design - Part I
    - 11m 10s
    Service Design - Part II
    - 20m 2s
    Service Design - Part III
    - 28m 52s
    Service Transition - Part I
    - 10m 5s
    Service Transition - Part II
    - 30m 16s
    Service Operation - Part I
    - 25m 9s
    Service Operation - Part II
    - 31m 56s
    Continual Service Improvement
    - 16m 27s
    Preparing for Your ITIL® Foundations Certification
    - 4m 43s

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Networks & IT Infrastructure and Project & Service Management Community

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