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Planning, Protection, and Optimization for ITIL®

Course Summary

ITIL® is the world's foremost framework of IT Service Management. This course will prepare you for the ITIL® Intermediate Planning, Protection, and Optimization exam, and increase your skills in capacity, demand, security, and IT service continuity.

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    Course Syllabus

    Course Overview
    - 1m 56s

    —Course Overview 1m 56s
    Key Terms and Concepts of ITIL® Foundations and Service Design
    - 1h 7m

    —What You Will Learn 3m 22s
    —Certification Path 4m 51s
    —The ITIL® Service Lifecycle 5m 37s
    —The ITIL® Framework 7m 11s
    —What Is Value? 7m 37s
    —ITIL® Processes 4m 34s
    —ITIL® Functions 4m 31s
    —Roles and Responsibilities 8m 42s
    —The RACI Model 4m 10s
    —PPO and Service Design 7m 13s
    —PPO Processes 4m 40s
    —Design Coordination 4m 40s
    Understanding the Principles of Capacity Management
    - 1h 3m
    Ensuring the Service Is Available: Availability Management
    - 1h 3m
    Keeping the Lights on: IT Service Continuity Management
    - 1h 0m
    How Secure Is Your Service? Information Security Management
    - 37m 16s
    Planning for Capacity: Demand Management
    - 35m 38s
    Whose Responsibility Is It? Roles and Responsibilities of the PPO Process
    - 21m 58s
    Tools and Technology for PPO Processes
    - 34m 23s
    Preparing for the ITIL® Intermediate PPO Exam
    - 20m 10s

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Networks & IT Infrastructure and Project & Service Management Community

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