Planning, Protection, and Optimization for ITIL®
Pluralsight
Course Summary
ITIL® is the world's foremost framework of IT Service Management. This course will prepare you for the ITIL® Intermediate Planning, Protection, and Optimization exam, and increase your skills in capacity, demand, security, and IT service continuity.
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Course Description
As an IT service provider, your company provides value to their customers in the form of services. In order to maintain that value you must always improve your services or add new services to your catalog. In this course, Planning, Protection, and Optimization for ITIL®, you'll learn intermediate level knowledge of how to properly design services to provide that value. First, you'll explore the processes of design coordination and demand management. Next, you'll discover how demand feeds both availability and capacity management. Finally, you'll learn how to design for IT Security and IT Service Continuity. When you're finished with this course, you'll have the skills and knowledge of planning, protection and optimization needed to design new or updated services for your business, as well as tips on how to pass the related ITIL® Intermediate exam.
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Course Syllabus
Course Overview- 1m 56s
—Course Overview 1m 56sKey Terms and Concepts of ITIL® Foundations and Service Design- 1h 7m
—What You Will Learn 3m 22s
—Certification Path 4m 51s
—The ITIL® Service Lifecycle 5m 37s
—The ITIL® Framework 7m 11s
—What Is Value? 7m 37s
—ITIL® Processes 4m 34s
—ITIL® Functions 4m 31s
—Roles and Responsibilities 8m 42s
—The RACI Model 4m 10s
—PPO and Service Design 7m 13s
—PPO Processes 4m 40s
—Design Coordination 4m 40sUnderstanding the Principles of Capacity Management- 1h 3mEnsuring the Service Is Available: Availability Management- 1h 3mKeeping the Lights on: IT Service Continuity Management- 1h 0mHow Secure Is Your Service? Information Security Management- 37m 16sPlanning for Capacity: Demand Management- 35m 38sWhose Responsibility Is It? Roles and Responsibilities of the PPO Process- 21m 58sTools and Technology for PPO Processes- 34m 23sPreparing for the ITIL® Intermediate PPO Exam- 20m 10s
