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ITIL® Intermediate ST Certification Training

Course Summary

ITIL Intermediate ST Certification is a key qualification for the ITIL Service Lifecycle training that will help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.


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    Course Syllabus


    Course preview

    ITIL® Intermediate ST

    Learning Unit 00 - Introductory Lesson 21:06

    0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE TRANSITION 01:20

    0.2 Agenda 01:10

    0.3 Objective 00:23

    0.4 ITIL® 2011 Introduction 01:04

    0.5 ITIL® 2011 Intermediate 00:51

    0.6 ITIL - Qualification Criteria 02:00

    0.7 Definition Of Service Lifecycle 00:21

    0.8 Definition Of Service Capability 00:46

    0.9 Difference Between Lifecycle And Capability Modules 00:36

    0.10 Managing Across The Lifecycle 00:46

    0.11 Accreditation Institute 00:43

    0.12 ST Course Description 00:45

    0.13 Course Objective 00:47

    0.14 Target Candidate 00:43

    0.15 Target Candidate contd... 01:39

    0.16 Exam Pre - Requisites 01:15

    0.17 ITIL® 2011 Service Transition Exam Format 01:13

    0.18 Exam Tips 00:23

    0.19 Course Outline 03:15

    0.20 Quiz 00:54

    0.21 Thank You 00:12

    Learning Unit 01 - Introduction to Service Transition 24:16

    1.1 Introduction To Service Transition 00:23

    1.2 ITIL® 02:13

    1.3 Recap from the "Foundation" Service Management Principles 07:57

    1.4 ITIL's Relationship With Other Best Management Practice Guides 00:16

    1.5 Service Transition: Purpose and Objectives 01:40

    1.6 Scope 01:34

    1.7 Scope 00:44

    1.8 Service Transition: Value To Business 02:23

    1.9 Context Of Service Transition In Service Lifecycle 04:29

    1.10 Processes Within Service Transition 00:58

    1.11 Learning Unit 1 Summary 01:39

    Learning Unit 02 - Service Transition Principles 18:46

    2.1 Service Transition Principles 00:22

    2.2 Service Transition Principles 01:32

    2.3 Policies And Principles 07:04

    2.4 Optimizing Service Transition Performance 01:40

    2.5 Optimizing Service Transition Performance 01:25

    2.6 Inputs And Outputs 01:32

    2.7 Inputs And Outputs 01:24

    2.8 Inputs (by Lifecycle Stage) 00:09

    2.9 Outputs (by Lifecycle Stage) 00:07

    2.10 Learning Unit 2 Summary 01:17

    2.11 Exercise 00:42

    2.12 Exercise - 1 00:42

    2.13 Exercise - 1 00:50

    2.14 Quiz

    Learning Unit 03 - Service Transition Processes 4:14:47

    3.1 Service Transition Processes 00:33

    3.2 Basic Concepts 01:34

    3.3 Basic Concepts 01:03

    3.4 Basic Concepts 01:27

    3.5 Transition Planning And Support 00:26

    3.6 Purpose And Objectives 02:29

    3.7 Scope 01:19

    3.8 Value To Business 01:18

    3.9 Policies 02:14

    3.10 Basic Concepts 01:31

    3.11 Process Activities 01:11

    3.12 Define Transition Strategy 02:07

    3.13 Prepare Service Transition 00:45

    3.14 Plan And Coordinate Service Transition 00:50

    3.15 Transition Process Support 02:03

    3.16 Roles 02:29

    3.17 Triggers, Inputs And Outputs 01:23

    3.18 Interfaces 02:03

    3.19 Critical Success Factors And Key Performance Indicators 02:14

    3.20 Challenges And Risks 02:03

    3.21 Exercise - 2 00:42

    3.22 Exercise - 2 00:50

    3.23 Change Management 00:44

    3.24 Purpose And Objectives 01:08

    3.25 Scope 01:56

    3.26 Value to Business 01:48

    3.27 Policies 02:16

    3.28 Key Concepts 02:48

    3.29 Activities 01:19

    3.30 Process Flow For Normal Change 00:22

    3.31 Process Activities 01:00

    3.32 Create and Record RFC 00:33

    3.33 Review of the RFC 00:59

    3.34 Assess and Evaluate the change 02:23

    3.35 The Seven R's of Impact Assessment 01:42

    3.36 Authorize the Change Build and Test 01:19

    3.37 Change Authorization Model 4 Levels 02:24

    3.38 Coordinate Change build and test 01:57

    3.39 Authorize the Change Deployment 01:29

    3.40 Coordinate Change Deployment 01:20

    3.41 Review and Close Change Record 02:15

    3.42 Process Flow For Standard Deployment Request 00:47

    3.43 Process Flow For Standard Operational Change Request 00:37

    3.44 Roles 04:36

    3.45 Triggers 02:53

    3.46 Inputs and Outputs 01:56

    3.47 Interfaces 05:59

    3.48 CSFs and KPIs 01:58

    3.49 Challenges and Risks 01:30

    3.50 Challenges and Risks 01:12

    3.51 Service Asset and Configuration Management 00:45

    3.52 Purpose And Objectives 01:59

    3.53 Scope 01:31

    3.54 Value to Business 01:45

    3.55 Policies and Principles 01:23

    3.56 Policies and Principles 00:55

    3.57 Key Concepts 02:29

    3.58 Key Concepts: Configuration Management System 04:25

    3.59 Key Concepts: Configuration Model 01:34

    3.60 Key Concepts 02:00

    3.61 Process Activities 00:48

    3.62 Management and Planning 01:31

    3.63 Configuration Identification 01:15

    3.64 Configuration Control 01:50

    3.65 Status Accounting and Reporting 02:04

    3.66 Verification and Audit 02:00

    3.67 Roles 02:58

    3.68 Inputs and Outputs 01:38

    3.69 Triggers 00:29

    3.70 Interfaces 01:38

    3.71 CSFs and KPIs 02:20

    3.72 Challenges and Risks 02:36

    3.73 Exercise - 3 00:42

    3.74 Exercise - 3 00:50

    3.75 Release And Deployment Management 00:14

    3.76 Purpose And Objectives 00:14

    3.77 Scope 00:40

    3.78 Value to Business 01:11

    3.79 Policies 01:49

    3.80 Key Concepts 03:42

    3.81 Key Concepts 01:59

    3.82 Process Activities 05:13

    3.83 Process Activities 05:05

    3.84 Roles 05:32

    3.85 Inputs and Outputs 01:58

    3.86 Interfaces 01:43

    3.87 CSFs and KPIs 01:51

    3.88 Challenges and Risks 02:12

    3.89 Service Validation And Testing 00:25

    3.90 Purpose And Objectives 01:35

    3.91 Scope 01:00

    3.92 Value To Business 01:16

    3.93 Policies And Principles(1 of 4) 02:26

    3.94 Policies And Principles(2 of 4) 02:39

    3.95 Policies And Principles(3 of 4) 01:27

    3.96 Policies And Principles(4 of 4) 01:53

    3.97 Key Concepts 02:39

    3.98 Key Concepts 01:33

    3.99 Key Concepts: Service V - Model 04:00

    3.100 Key Concepts 01:53

    3.101 Activities, Methods, Techniques: The Process 00:48

    3.102 Process Activities 01:46

    3.103 Validation And Test Management 01:37

    3.104 Plan And Design Test 01:22

    3.105 Verify Test Plans And Test Design 00:42

    3.106 Prepare Test Environment 00:44

    3.107 Perform Tests 01:07

    3.108 Perform Tests - Activities Involved 00:52

    3.109 Evaluate Exit Criteria And Report 00:41

    3.110 Test Clean Up And Closure 00:41

    3.111 Roles 02:15

    3.112 Triggers, Inputs And Outputs 03:26

    3.113 Interfaces 01:27

    3.114 CSFs And KPIs 02:21

    3.115 Challenges And Risks 01:36

    3.116 Exercise - 4 00:42

    3.117 Exercise - 4 00:50

    3.118 Change Evaluation 00:38

    3.119 Purpose And Objectives 01:10

    3.120 Scope And Value To Business 01:00

    3.121 Policies 01:13

    3.122 Principles 01:06

    3.123 Key Concepts 01:10

    3.124 Process Activities 03:14

    3.125 Roles 01:41

    3.126 Triggers, Inputs, Outputs and Interfaces 01:04

    3.127 CSFs and KPIs 01:34

    3.128 Challenges and Risks 02:03

    3.129 Knowledge Management 00:44

    3.130 Purpose And Objectives 01:36

    3.131 Scope 00:42

    3.132 Value to Business 01:01

    3.133 Policies and Principles (1 of 3) 01:11

    3.134 Policies and Principles (2 of 3) 03:14

    3.135 Policies and Principles (3 of 3) 01:11

    3.136 Key Concepts: SKMS Contents 01:14

    3.137 Process Activities 00:24

    3.138 Knowledge Management Strategy 01:44

    3.139 Knowledge Transfer 02:46

    3.140 Managing Data, Information and Knowledge 03:32

    3.141 Using the SKMS 01:35

    3.142 Using the SKMS 01:14

    3.143 Roles 01:44

    3.144 Triggers, Inputs and Outputs 01:37

    3.145 Interfaces 01:16

    3.146 CSFs and KPIs 02:25

    3.147 Challenges and Risks 01:59

    3.148 Learning Unit 3 Summary 01:58

    3.149 Exercise - 5 00:42

    3.150 Exercise - 5 00:50

    Learning Unit 04 - Managing people through Service Transition 52:35

    4.1 Managing People Through Service Transition 00:19

    4.2 Managing People Through Service Transitions 01:56

    4.3 Managing Communications And Commitment (1 of 3) 01:44

    4.4 Communication Strategy 01:03

    4.5 Managing Communications And Commitment(2 of 3) 03:20

    4.6 Managing Communications And Commitment(3 of 3) 01:24

    4.7 Managing Organization And Stakeholder Change(1 of 10) 02:58

    4.8 Managing Organization And Stakeholder Change(2 of 10) 02:17

    4.9 Managing Organization And Stakeholder Change(3 of 10) 01:12

    4.10 Managing Organization And Stakeholder Change(4 of 10) 01:47

    4.11 Managing Organization And Stakeholder Change(5 of 10) 01:31

    4.12 Managing Organization And Stakeholder Change(6 of 10) 00:58

    4.13 Managing Organization And Stakeholder Change(7 of 10) 00:45

    4.14 Managing Organization And Stakeholder Change(8 of 10) 03:37

    4.15 Managing Organization And Stakeholder Change(9 of 10) 04:58

    4.16 Managing Organization And Stakeholder Change(10 of 10) 05:17

    4.17 Stakeholder Management(1 of 3) 01:48

    4.18 Stakeholder Management(2 of 3) 01:49

    4.19 Stakeholder Management(3 of 3) 00:35

    4.20 Learning Unit 4 Summary 13:17

    4.21 Quiz

    Learning Unit 05 - Organizing for Service Transition 24:09

    5.1 Organizing for Service Transition 00:17

    5.2 Organizing Service Transition 01:07

    5.3 Organizing Service Transition 00:57

    5.4 Introduction 02:01

    5.5 Organizational Development(1 of 3) 01:42

    5.6 Organizational Development(2 of3) 00:54

    5.7 Organizational Development(3 of 3) 00:30

    5.8 The Service Transition Organization 01:10

    5.9 Role of Technical and Application Management(1 of 2) 00:54

    5.10 Role of Technical and Application Management(2 of 2) 01:00

    5.11 Organization Context: Interfaces 02:29

    5.12 Organization Structure - Larger Organization 00:55

    5.13 Service Transition Roles 01:55

    5.14 Service Transition Roles 01:36

    5.15 Service Transition Relationship with other Lifecycle Stages 03:59

    5.16 Service Transition Relationship with other Lifecycle Stages 01:29

    5.17 Learning Unit 5 Summary 01:14

    5.18 Quiz

    Learning Unit 06 - Technology Considerations 11:59

    6.1 Technology Considerations 00:10

    6.2 Technology Considerations 01:54

    6.3 Knowledge Management Tools 01:56

    6.4 Collaboration 03:09

    6.5 CMS 02:13

    6.6 Learning Unit 6 Summary 01:05

    6.7 Exercise - 6 00:42

    6.8 Exercise - 6 00:50

    6.9 Quiz

    Learning Unit 07 - Implementing and improving Service Transition 31:33

    7.1 Implementing and Improving Service Transition 00:15

    7.2 Implementing and Improving Service Transition 01:13

    7.3 Key Activities in the Introduction of ST 00:36

    7.4 Key Activities in the Introduction of ST 01:32

    7.5 Key Activities in the Introduction of ST 06:38

    7.6 Key Activities in the Introduction of ST 01:17

    7.7 Key Activities in the Introduction of ST 01:25

    7.8 Key Activities in the Introduction of ST 01:07

    7.9 An Integrated Approach to ST 00:37

    7.10 Implementing Service Transition in a Virtual or Cloud Environment 02:10

    7.11 Implementing Service Transition in a Virtual or Cloud Environment 00:37

    7.12 Implementing Service Transition in a Virtual or Cloud Environment 00:35

    7.13 Implementing Service Transition in a Virtual or Cloud Environment 00:33

    7.14 Implementing Service Transition in a Virtual or Cloud Environment 04:57

    7.15 Implementing Service Transition in a Virtual or Cloud Environment 00:50

    7.16 Implementing Service Transition in a Virtual or Cloud Environment 00:38

    7.17 Implementing Service Transition in a Virtual or Cloud Environment 00:33

    7.18 Implementing Service Transition in a Virtual or Cloud Environment 01:09

    7.19 Implementing Service Transition in a Virtual or Cloud Environment 01:22

    7.20 Implementing Service Transition in a Virtual or Cloud Environment 01:22

    7.21 Implementing Service Transition in a Virtual or Cloud Environment 00:55

    7.22 Learning Unit 7 Summary 01:12

    7.23 Quiz

    Learning Unit 08 - Challenges, Critical Success Factors and Risks 16:14

    8.1 Challenges, Critical Success Factors and Risks 00:09

    8.2 Challenges, CSFs and Risks 00:31

    8.3 Challenges Pertaining to Service Transition 02:01

    8.4 Measurement Through Analyzing CSFs 02:11

    8.5 Risks 01:00

    8.6 Factors Affecting the Approach to Service Transition 01:11

    8.7 Factors Affecting the Approach to Service Transition 00:27

    8.8 Factors Affecting the Approach to Service Transition 01:49

    8.9 Factors Affecting the Approach to Service Transition 01:39

    8.10 Factors Affecting the Approach to Service Transition 02:35

    8.11 Factors Affecting the Approach to Service Transition 01:28

    8.12 Learning Unit 8 Summary 01:13

    8.13 Quiz

    Learning Unit 09 - Summary, case studies, exam preparation and directed 01:34

    9.1 Summary and Directed Studies 00:21

    9.2 Processes: Summary 00:29

    9.3 Checkpoints 00:21

    9.4 Case Studies, Directed studies and Glossary 00:08

    9.5 Thank You 00:15

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Course Fee:
USD 999

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

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