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ITIL® Intermediate PPO Certification Training

Course Summary

As an IT Service Manager, you'll plan, protect, and optimize roles and responsibilities. This ITIL PPO course is part of the capability module.


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    Course Syllabus


    Course preview

    ITIL Intermediate PPO

    Learning Unit 00 - Introductory Lesson 45:10

    0.1 ITIL® 2011 Capability Module Planning Protection and Optimization 01:14

    0.2 Agenda 01:04

    0.3 Objective 00:25

    0.4 ITIL® 2011 Introduction 01:00

    0.5 ITIL® 2011 Intermediate 00:51

    0.6 ITIL - Qualification Criteria 02:03

    0.7 Definition of Service Lifecycle 00:51

    0.8 Definition of Service Capability 00:46

    0.9 Difference bw Lifecycle and Capability Modules 00:37

    0.10 Managing Across the Lifecycle 00:47

    0.11 Accreditation Institute 00:42

    0.12 PPO Course Description 01:20

    0.13 Course Objective 01:15

    0.14 Target Candidate 00:23

    0.15 Target Candidate contd 01:42

    0.16 Exam Pre-requisites 01:09

    0.17 ITIL® 2011 PPO Exam Format 01:11

    0.18 Exam Tips 00:23

    0.19 Course Outline 06:38

    0.20 Quiz 00:57

    0.21 Foundation Basics 00:22

    0.22 ITIL® 02:42

    0.23 ITIL® Publication 03:24

    0.24 ITIL® is presented as Best Practice What are Best Practices 00:57

    0.25 Why choose Public Standards over Proprietary ones? 02:09

    0.26 What is a Service? 00:36

    0.27 What is a Service Management? 01:45

    0.28 Service Management Roles: Service Owner 01:20

    0.29 Service Management Roles: Process Owner 00:55

    0.30 Connecting with Processes and Functions: RACI Matrix 02:49

    0.31 Key Terminology: Service Providers 01:35

    0.32 Key Terminology: Suppliers 00:39

    0.33 Thank You 00:39

    Learning Unit 01 - Introduction to PPO 48:04

    1.1 Introduction to PPO 00:23

    1.2 Introduction to PPO 00:15

    1.3 Service Design - Purpose 00:42

    1.4 Service Design - Objectives 00:53

    1.5 Service Design - Value to Business 02:40

    1.6 Service Design - Basics 02:35

    1.7 Planning Protection and Optimization - Processes 00:26

    1.8 Service Design - Inputs 01:03

    1.9 Service Design - Outputs 01:34

    1.10 Objectives of Design Co-ordination 02:35

    1.11 Design Co-ordination - Scope 03:09

    1.12 Design Co-ordination - Value 01:41

    1.13 Design Co-ordination - Role of Design Coordination within PPO 00:36

    1.14 Design Co-ordination - Interfaces 07:09

    1.15 IT Service Management 02:39

    1.16 Concept of Service and Value - Definition of a Service 02:15

    1.17 Economic Value of a Service 03:24

    1.18 Combined Effects of Utility and Warranty 02:02

    1.19 Value to the Business - Monitor and Measure 02:09

    1.20 Process 03:44

    1.21 Organizing IT Service Management - Process Definition 00:44

    1.22 Characteristics of a Process 01:09

    1.23 Organizing IT Service Management - Organization Structure 03:55

    1.24 Summary 00:22

    1.25 Quiz

    Learning Unit 02 - Capacity Management 41:51

    2.1 Capacity Management 00:18

    2.2 Capacity Management 00:23

    2.3 Capacity Management - Purpose and Objectives 01:48

    2.4 Capacity Management - Scope 03:38

    2.5 Capacity Management - Value to the Business 01:29

    2.6 Capacity Management - Policies 02:35

    2.7 Capacity Management - Principles 02:04

    2.8 Capacity Management - Process Activities 02:11

    2.9 Capacity Management - Sub-processes 03:24

    2.10 Capacity Management - Underpinning Iterative Activities 01:39

    2.11 Capacity Management - Thresholds Management and Control 01:57

    2.12 Capacity Management - Demand Management 01:56

    2.13 Capacity Management - Modeling and Trending 02:35

    2.14 Capacity Management - Application Sizing 02:21

    2.15 Exercise - 1 00:20

    2.16 Capacity Management - Triggers 01:06

    2.17 Capacity Management - Inputs and Outputs 01:19

    2.18 Capacity Management - Interfaces 01:45

    2.19 Capacity Management - Information Management 03:17

    2.20 Capacity Management - Challenges and Risks 02:42

    2.21 Capacity Management - CSFs and KPIs 02:31

    2.22 Capacity Management - Summary 00:33

    2.23 Quiz

    Learning Unit 03 - Availability Management 46:37

    3.1 Availability Management 00:17

    3.2 Availability Management 00:25

    3.3 Availability Management - Purpose and Objectives 02:48

    3.4 Availability Management - Scope 03:43

    3.5 Availability Management - Value to the Business 01:22

    3.6 Availability Management - Policies 03:51

    3.7 Availability Management - Basic Concepts 1of3 01:53

    3.8 Availability Management - Basic Concepts 2of3 02:22

    3.9 Availability Management - Basic Concepts 3of3 00:47

    3.10 Availability Management - Reactive Activities 01:02

    3.11 Availability Management - Proactive Activities 03:06

    3.12 Availability Management - Techniques 02:28

    3.13 Availability Management - Triggers 01:34

    3.14 Availability Management - Inputs and Outputs 04:56

    3.15 Availability Management - Interfaces 02:29

    3.16 Availability Management - CSFs and KPIs 03:33

    3.17 Availability Management - Information Management 05:37

    3.18 Availability Management - Challenges and Risks 03:51

    3.19 Service Design - Availability Management Summary 00:33

    3.20 Quiz

    Learning Unit 04 - IT Service Continuity Management 57:47

    4.1 IT Service Continuity Management 00:19

    4.2 IT Service Continuity Management 00:23

    4.3 IT Service Continuity Management - Purpose and Objectives 02:45

    4.4 IT Service Continuity Management - Scope 03:17

    4.5 IT Service Continuity Management - Value to the Business 00:49

    4.6 IT Service Continuity Management - Policies 04:21

    4.7 IT Service Continuity Management - Lifecycle 01:00

    4.8 IT Service Continuity Management - Activities 1of11 04:02

    4.9 IT Service Continuity Management - Activities 2of11 05:13

    4.10 IT Service Continuity Management - Activities 3of11 03:17

    4.11 IT Service Continuity Management - Activities 4of11 01:23

    4.12 IT Service Continuity Management - Activities 5of11 03:07

    4.13 IT Service Continuity Management - Activities 6of11 03:51

    4.14 IT Service Continuity Management - Activities 7of11 03:34

    4.15 IT Service Continuity Management - Activities 8of11 02:10

    4.16 IT Service Continuity Management - Activities 9of11 02:53

    4.17 IT Service Continuity Management - Activities 10of11 02:21

    4.18 IT Service Continuity Management - Activities 11of11 02:18

    4.19 Exercise - 2 00:21

    4.20 IT Service Management - Triggers 01:24

    4.21 IT Service Continuity Management - Interfaces 02:14

    4.22 IT Service Continuity Management - Inputs and Outputs 01:34

    4.23 IT Service Continuity Management - CSFs and KPIs 01:51

    4.24 IT Service Continuity Management - Challenges and Risks 01:05

    4.25 IT Service Continuity Management - Information Management 01:44

    4.26 IT Service Continuity Management - Summary 00:31

    4.27 Quiz

    Learning Unit 05 - Information Security Management 29:27

    5.1 Information Security Management 00:15

    5.2 Information Security Management 00:25

    5.3 Information Security Management - Purpose and Objective 00:41

    5.4 Information Security Management - Scope 01:27

    5.5 Information Security Management - Value to the Business 01:00

    5.6 Information Security Management - Policies 01:50

    5.7 Information Security Management - Key Concepts 01:07

    5.8 Information Security Management - Key Concepts 00:41

    5.9 Information Security Management - Key Concepts 01:09

    5.10 Information Security Management - Key Concepts 01:08

    5.11 Information Security Management - Key Concepts 00:32

    5.12 Information Security Management - Key Concepts 00:59

    5.13 Information Security Management - Key Concepts 01:22

    5.14 Information Security Management - Key Concepts 02:48

    5.15 Information Security Management - Triggers 01:20

    5.16 Exercise - 3 00:21

    5.17 Information Security Management - Interfaces 02:56

    5.18 Information Security Management - Inputs and Outputs 03:12

    5.19 Information Security Management - CSFs and KPIs 02:21

    5.20 Information Security Management - Challenges 00:34

    5.21 Information Security Management - Risks 01:35

    5.22 Information Security Management - Information Management 01:09

    5.23 Information Security Management Summary 00:35

    5.24 Quiz

    Learning Unit 06 - Demand Management 39:03

    6.1 Demand Management 00:19

    6.2 Demand Management 00:21

    6.3 Demand Management and service lifecycle 01:25

    6.4 Purpose and Objectives of Demand Management 01:54

    6.5 Scope of Demand Management 02:27

    6.6 Value to the Business 00:39

    6.7 Demand Management - Basic Concepts 1of4 00:36

    6.8 Demand Management - Basic Concepts 2of4 01:41

    6.9 Demand Management - Basic Concepts 3of4 01:15

    6.10 Demand Management - Basic Concepts 4of4 02:21

    6.11 Challenges in Managing Service Demand 00:44

    6.12 Management of Operation Demand 02:09

    6.13 Activities 00:56

    6.14 Activity based Demand Management 01:34

    6.15 Activity based Demand Management 01:55

    6.16 Benefits for analysing PBA 00:54

    6.17 Codifying of PBAs 00:25

    6.18 User Profile 01:09

    6.19 PBA and User Profile 00:49

    6.20 Differentiated Offerings 01:10

    6.21 Triggers Inputs and Outputs 02:03

    6.22 Outputs 00:41

    6.23 Interfaces 04:57

    6.24 Information Management 00:57

    6.25 Critical Success Factors 02:22

    6.26 Key Performance Indicators 00:55

    6.27 Challenges 01:05

    6.28 Risks 00:48

    6.29 Demand Management Summary 00:32

    6.30 Quiz

    Learning Unit 07 - PPO Roles and Responsibilities 30:42

    7.1 Roles and Responsibilities 00:16

    7.2 Roles and Responsibilities 00:15

    7.3 Process Owner 01:15

    7.4 Process Manager 00:56

    7.5 Process Practitioner 00:50

    7.6 Capacity Management Process Owner 03:58

    7.7 Capacity Management Process Manager 04:10

    7.8 Availability Management Process Owner 03:31

    7.9 Availability Management Process Manager 03:43

    7.10 IT Service Continuity Management Process Owner 02:55

    7.11 IT Service Continuity Management Process Manager 02:14

    7.12 Information Security Management Process Owner 02:45

    7.13 Information Security Management Process Manager 02:11

    7.14 Key roles for Demand management 01:06

    7.15 Roles and Responsibilities Summary 00:37

    7.16 Quiz

    Learning Unit 08 - Technology and Implementation considerations 52:15

    8.1 Technology and Implementation Considerations 00:19

    8.2 Technology and Implementation Considerations 00:45

    8.3 PPO Technology Considerations 00:56

    8.4 Designing Technology Architectures 02:55

    8.5 Generic Requirements (Toolsets) 05:07

    8.6 Evaluation Criteria for Technology 01:39

    8.7 Requirements Classification - MoSCoW 01:20

    8.8 Process Implementation 00:42

    8.9 Service Design Evaluation Criteria 01:36

    8.10 Service Design - Challenges 01:17

    8.11 Service Design - Risks 02:22

    8.12 Service Design - CSFs and KPIs 03:14

    8.13 Service Transition - Challenges 02:14

    8.14 Service Transition - Risks 01:41

    8.15 Service Transition - Critical Success Factors 01:40

    8.16 Service Operation - Challenges 02:20

    8.17 Service Operation Managers - Challenges 1of2 02:24

    8.18 Service Operation - Challenges 2of2 03:48

    8.19 Service Operation - Risks 03:26

    8.20 Service Operation - CSFs 1of3 01:29

    8.21 Service Operation - CSFs 2of3 02:19

    8.22 Service Operation - CSFs 3of3 01:58

    8.23 Implementing Service Operation - Planning 03:41

    8.24 Implementing Service Operation - Planning 01:48

    8.25 Exercise - 4 00:17

    8.26 Exercise - 4 (Contd) 00:27

    8.27 Summary 00:31

    8.28 Quiz

    Learning Unit 09 - Summary exam preparation and direct studies 02:18

    9.1 Exam Preparation 00:29

    9.2 Exam Hints 1of4 00:17

    9.3 Exam Hints 2of4 00:17

    9.4 Exam Hints 3of4 00:17

    9.5 Exam Hints 4of4 00:17

    9.6 Case Studies Directed studies and Glossary 00:08

    9.7 Checkpoints 00:17

    9.8 Thank You 00:16

    That was just a sneak-peak into the lesson.
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Course Fee:
USD 999

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

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