ITIL® Intermediate PPO Certification Training
Simplilearn Americas LLC
Course Summary
As an IT Service Manager, you'll plan, protect, and optimize roles and responsibilities. This ITIL PPO course is part of the capability module.
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Course Description
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You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.Visa debit/credit card
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What do I get along with the training?
You are offered online access to e-learning and practice tests along with the training.Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.Do you provide money back guarantee for the training program?
Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.I am not being able to access the online course. Whom should I contact for a solution?
Please raise a request via our Help and Support portal to have your issue resolved.I’d like to learn more about this training program. Who should I contact?
Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.Till when can I purchase exam voucher from Simplilearn?
Your exam voucher is included in the price of this course. However, you must book your exam within six months from the date you purchased this course. In case of any change of exam fee by the certification body within the six months, you will be liable to pay the difference in amount to Simplilearn. If you did not book the exam within six months from purchase, you will need to buy the voucher again as per the actual price.
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Course Syllabus
Course preview
ITIL Intermediate PPO
Learning Unit 00 - Introductory Lesson 45:10
0.1 ITIL® 2011 Capability Module Planning Protection and Optimization 01:14
0.2 Agenda 01:04
0.3 Objective 00:25
0.4 ITIL® 2011 Introduction 01:00
0.5 ITIL® 2011 Intermediate 00:51
0.6 ITIL - Qualification Criteria 02:03
0.7 Definition of Service Lifecycle 00:51
0.8 Definition of Service Capability 00:46
0.9 Difference bw Lifecycle and Capability Modules 00:37
0.10 Managing Across the Lifecycle 00:47
0.11 Accreditation Institute 00:42
0.12 PPO Course Description 01:20
0.13 Course Objective 01:15
0.14 Target Candidate 00:23
0.15 Target Candidate contd 01:42
0.16 Exam Pre-requisites 01:09
0.17 ITIL® 2011 PPO Exam Format 01:11
0.18 Exam Tips 00:23
0.19 Course Outline 06:38
0.20 Quiz 00:57
0.21 Foundation Basics 00:22
0.22 ITIL® 02:42
0.23 ITIL® Publication 03:24
0.24 ITIL® is presented as Best Practice What are Best Practices 00:57
0.25 Why choose Public Standards over Proprietary ones? 02:09
0.26 What is a Service? 00:36
0.27 What is a Service Management? 01:45
0.28 Service Management Roles: Service Owner 01:20
0.29 Service Management Roles: Process Owner 00:55
0.30 Connecting with Processes and Functions: RACI Matrix 02:49
0.31 Key Terminology: Service Providers 01:35
0.32 Key Terminology: Suppliers 00:39
0.33 Thank You 00:39
Learning Unit 01 - Introduction to PPO 48:04
1.1 Introduction to PPO 00:23
1.2 Introduction to PPO 00:15
1.3 Service Design - Purpose 00:42
1.4 Service Design - Objectives 00:53
1.5 Service Design - Value to Business 02:40
1.6 Service Design - Basics 02:35
1.7 Planning Protection and Optimization - Processes 00:26
1.8 Service Design - Inputs 01:03
1.9 Service Design - Outputs 01:34
1.10 Objectives of Design Co-ordination 02:35
1.11 Design Co-ordination - Scope 03:09
1.12 Design Co-ordination - Value 01:41
1.13 Design Co-ordination - Role of Design Coordination within PPO 00:36
1.14 Design Co-ordination - Interfaces 07:09
1.15 IT Service Management 02:39
1.16 Concept of Service and Value - Definition of a Service 02:15
1.17 Economic Value of a Service 03:24
1.18 Combined Effects of Utility and Warranty 02:02
1.19 Value to the Business - Monitor and Measure 02:09
1.20 Process 03:44
1.21 Organizing IT Service Management - Process Definition 00:44
1.22 Characteristics of a Process 01:09
1.23 Organizing IT Service Management - Organization Structure 03:55
1.24 Summary 00:22
1.25 Quiz
Learning Unit 02 - Capacity Management 41:51
2.1 Capacity Management 00:18
2.2 Capacity Management 00:23
2.3 Capacity Management - Purpose and Objectives 01:48
2.4 Capacity Management - Scope 03:38
2.5 Capacity Management - Value to the Business 01:29
2.6 Capacity Management - Policies 02:35
2.7 Capacity Management - Principles 02:04
2.8 Capacity Management - Process Activities 02:11
2.9 Capacity Management - Sub-processes 03:24
2.10 Capacity Management - Underpinning Iterative Activities 01:39
2.11 Capacity Management - Thresholds Management and Control 01:57
2.12 Capacity Management - Demand Management 01:56
2.13 Capacity Management - Modeling and Trending 02:35
2.14 Capacity Management - Application Sizing 02:21
2.15 Exercise - 1 00:20
2.16 Capacity Management - Triggers 01:06
2.17 Capacity Management - Inputs and Outputs 01:19
2.18 Capacity Management - Interfaces 01:45
2.19 Capacity Management - Information Management 03:17
2.20 Capacity Management - Challenges and Risks 02:42
2.21 Capacity Management - CSFs and KPIs 02:31
2.22 Capacity Management - Summary 00:33
2.23 Quiz
Learning Unit 03 - Availability Management 46:37
3.1 Availability Management 00:17
3.2 Availability Management 00:25
3.3 Availability Management - Purpose and Objectives 02:48
3.4 Availability Management - Scope 03:43
3.5 Availability Management - Value to the Business 01:22
3.6 Availability Management - Policies 03:51
3.7 Availability Management - Basic Concepts 1of3 01:53
3.8 Availability Management - Basic Concepts 2of3 02:22
3.9 Availability Management - Basic Concepts 3of3 00:47
3.10 Availability Management - Reactive Activities 01:02
3.11 Availability Management - Proactive Activities 03:06
3.12 Availability Management - Techniques 02:28
3.13 Availability Management - Triggers 01:34
3.14 Availability Management - Inputs and Outputs 04:56
3.15 Availability Management - Interfaces 02:29
3.16 Availability Management - CSFs and KPIs 03:33
3.17 Availability Management - Information Management 05:37
3.18 Availability Management - Challenges and Risks 03:51
3.19 Service Design - Availability Management Summary 00:33
3.20 Quiz
Learning Unit 04 - IT Service Continuity Management 57:47
4.1 IT Service Continuity Management 00:19
4.2 IT Service Continuity Management 00:23
4.3 IT Service Continuity Management - Purpose and Objectives 02:45
4.4 IT Service Continuity Management - Scope 03:17
4.5 IT Service Continuity Management - Value to the Business 00:49
4.6 IT Service Continuity Management - Policies 04:21
4.7 IT Service Continuity Management - Lifecycle 01:00
4.8 IT Service Continuity Management - Activities 1of11 04:02
4.9 IT Service Continuity Management - Activities 2of11 05:13
4.10 IT Service Continuity Management - Activities 3of11 03:17
4.11 IT Service Continuity Management - Activities 4of11 01:23
4.12 IT Service Continuity Management - Activities 5of11 03:07
4.13 IT Service Continuity Management - Activities 6of11 03:51
4.14 IT Service Continuity Management - Activities 7of11 03:34
4.15 IT Service Continuity Management - Activities 8of11 02:10
4.16 IT Service Continuity Management - Activities 9of11 02:53
4.17 IT Service Continuity Management - Activities 10of11 02:21
4.18 IT Service Continuity Management - Activities 11of11 02:18
4.19 Exercise - 2 00:21
4.20 IT Service Management - Triggers 01:24
4.21 IT Service Continuity Management - Interfaces 02:14
4.22 IT Service Continuity Management - Inputs and Outputs 01:34
4.23 IT Service Continuity Management - CSFs and KPIs 01:51
4.24 IT Service Continuity Management - Challenges and Risks 01:05
4.25 IT Service Continuity Management - Information Management 01:44
4.26 IT Service Continuity Management - Summary 00:31
4.27 Quiz
Learning Unit 05 - Information Security Management 29:27
5.1 Information Security Management 00:15
5.2 Information Security Management 00:25
5.3 Information Security Management - Purpose and Objective 00:41
5.4 Information Security Management - Scope 01:27
5.5 Information Security Management - Value to the Business 01:00
5.6 Information Security Management - Policies 01:50
5.7 Information Security Management - Key Concepts 01:07
5.8 Information Security Management - Key Concepts 00:41
5.9 Information Security Management - Key Concepts 01:09
5.10 Information Security Management - Key Concepts 01:08
5.11 Information Security Management - Key Concepts 00:32
5.12 Information Security Management - Key Concepts 00:59
5.13 Information Security Management - Key Concepts 01:22
5.14 Information Security Management - Key Concepts 02:48
5.15 Information Security Management - Triggers 01:20
5.16 Exercise - 3 00:21
5.17 Information Security Management - Interfaces 02:56
5.18 Information Security Management - Inputs and Outputs 03:12
5.19 Information Security Management - CSFs and KPIs 02:21
5.20 Information Security Management - Challenges 00:34
5.21 Information Security Management - Risks 01:35
5.22 Information Security Management - Information Management 01:09
5.23 Information Security Management Summary 00:35
5.24 Quiz
Learning Unit 06 - Demand Management 39:03
6.1 Demand Management 00:19
6.2 Demand Management 00:21
6.3 Demand Management and service lifecycle 01:25
6.4 Purpose and Objectives of Demand Management 01:54
6.5 Scope of Demand Management 02:27
6.6 Value to the Business 00:39
6.7 Demand Management - Basic Concepts 1of4 00:36
6.8 Demand Management - Basic Concepts 2of4 01:41
6.9 Demand Management - Basic Concepts 3of4 01:15
6.10 Demand Management - Basic Concepts 4of4 02:21
6.11 Challenges in Managing Service Demand 00:44
6.12 Management of Operation Demand 02:09
6.13 Activities 00:56
6.14 Activity based Demand Management 01:34
6.15 Activity based Demand Management 01:55
6.16 Benefits for analysing PBA 00:54
6.17 Codifying of PBAs 00:25
6.18 User Profile 01:09
6.19 PBA and User Profile 00:49
6.20 Differentiated Offerings 01:10
6.21 Triggers Inputs and Outputs 02:03
6.22 Outputs 00:41
6.23 Interfaces 04:57
6.24 Information Management 00:57
6.25 Critical Success Factors 02:22
6.26 Key Performance Indicators 00:55
6.27 Challenges 01:05
6.28 Risks 00:48
6.29 Demand Management Summary 00:32
6.30 Quiz
Learning Unit 07 - PPO Roles and Responsibilities 30:42
7.1 Roles and Responsibilities 00:16
7.2 Roles and Responsibilities 00:15
7.3 Process Owner 01:15
7.4 Process Manager 00:56
7.5 Process Practitioner 00:50
7.6 Capacity Management Process Owner 03:58
7.7 Capacity Management Process Manager 04:10
7.8 Availability Management Process Owner 03:31
7.9 Availability Management Process Manager 03:43
7.10 IT Service Continuity Management Process Owner 02:55
7.11 IT Service Continuity Management Process Manager 02:14
7.12 Information Security Management Process Owner 02:45
7.13 Information Security Management Process Manager 02:11
7.14 Key roles for Demand management 01:06
7.15 Roles and Responsibilities Summary 00:37
7.16 Quiz
Learning Unit 08 - Technology and Implementation considerations 52:15
8.1 Technology and Implementation Considerations 00:19
8.2 Technology and Implementation Considerations 00:45
8.3 PPO Technology Considerations 00:56
8.4 Designing Technology Architectures 02:55
8.5 Generic Requirements (Toolsets) 05:07
8.6 Evaluation Criteria for Technology 01:39
8.7 Requirements Classification - MoSCoW 01:20
8.8 Process Implementation 00:42
8.9 Service Design Evaluation Criteria 01:36
8.10 Service Design - Challenges 01:17
8.11 Service Design - Risks 02:22
8.12 Service Design - CSFs and KPIs 03:14
8.13 Service Transition - Challenges 02:14
8.14 Service Transition - Risks 01:41
8.15 Service Transition - Critical Success Factors 01:40
8.16 Service Operation - Challenges 02:20
8.17 Service Operation Managers - Challenges 1of2 02:24
8.18 Service Operation - Challenges 2of2 03:48
8.19 Service Operation - Risks 03:26
8.20 Service Operation - CSFs 1of3 01:29
8.21 Service Operation - CSFs 2of3 02:19
8.22 Service Operation - CSFs 3of3 01:58
8.23 Implementing Service Operation - Planning 03:41
8.24 Implementing Service Operation - Planning 01:48
8.25 Exercise - 4 00:17
8.26 Exercise - 4 (Contd) 00:27
8.27 Summary 00:31
8.28 Quiz
Learning Unit 09 - Summary exam preparation and direct studies 02:18
9.1 Exam Preparation 00:29
9.2 Exam Hints 1of4 00:17
9.3 Exam Hints 2of4 00:17
9.4 Exam Hints 3of4 00:17
9.5 Exam Hints 4of4 00:17
9.6 Case Studies Directed studies and Glossary 00:08
9.7 Checkpoints 00:17
9.8 Thank You 00:16
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