Nabahat Shanza is a professional Content writer for the blog of Dialer360. Her articles also published on other sites as a guest blogger. She has a command to write on call center software and new technologies used in contact centers. In her free times, she writes literature. She is also volunteering for YAHRO Welfare Organization, Lahore, Pakistan. Here are some links to her writings: http://www.dialer360.com/blog, https://medium.com/@Nabahat/ivr-how-to-prevent-it-from-fraud-in-contact-center-business-7537d1967da2#.dgrf17uix, https://chatbotslife.com/artificial-intelligence-rules-customer-services-department-in-call-center-business-d0e742b89b75?gi=f12ef81b5ad3 ... ... ... ...
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