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8 Benefits of an Outsourced IT Department

Published on 09 February 17
8 Benefits of an Outsourced IT Department - Image 1
Should you outsource your IT department? For many, this brings to mind both cost-related benefits and also day-to-day frustrations that could turn into longer-term difficulties. For most businesses, IT is not a profit-generating department. Managing your IT staff can be tricky, as their performance directly impacts the organization's bottom line.

The number one argument against outsourcing IT is that having IT staff on-hand is necessary for dealing with the daily issues that may crop up surrounding your technology. The increasing use of cloud computing and virtualization, however, means that having IT staff physically on-site has become less and less essential.

What if you didn't have to worry about your IT staff? What if your business could maintain outsourced IT staff from a managed service provider (MSP) at a predictable, budgeted-for monthly expense? What if that monthly expense ended up being less than it would cost to house your own on-site IT department?

Here are 8 benefits of outsourcing your IT department to a local managed service provider:

#1.) Expert Analysis from Trusted Professionals
IT service providers help businesses achieve their goals by providing computer support that is reliable and secure. If your network goes down in the middle of the night, will your IT staff be able to recover before employees start commuting to the office?

When you get expert analysis combined with 24-hour server monitoring, you can be sure that your outsourced IT department is working around the clock in order to provide your business with a reliable and resilient network infrastructure.

#2.) No More Difficult Hiring Decisions for IT Positions
IT is an incredibly competitive field, and the best candidates are constantly leaping from job to job in order to maintain their income at competitive market rates.

Keeping talented engineers in one job is difficult. When you outsource your IT department, you can be sure that a team of trained technicians have a wealth of documentation about your network and they will be ready to combat any threat that may emerge.

#3.) Do you Really Need a CIO?
In the traditional sense, a CIO is a person who sits on executive meetings and provides input on future projects from an IT perspective. The CIO can tell the business how long a project will take, how much it will cost the business and what the expected outcome should be to the business.

Does this sound like a role that could be outsourced as well? Managed IT support companies can also provide you with the services of a Virtual CIO. This gives you the ability to have a technical expert sit in on your critical infrastructure meetings and provide insight to the business.

#4.) IT Support Requests Can Be Performed Remotely
With the advances in VPN and remote technology, an outsourced support staff can remotely login to your PCs and help your users as they complete their day to day tasks.

Microsoft Windows PCs have the Remote Assistance functionality built in, but you may elect to use a different remote option if you prefer something else.

#5.) IT Departments Take Up Space
Does your business have the space to hold spare monitors, keyboards, computers and laptops? Before you know it, your IT storage room can become cluttered with junk.

How do you manage of all of your IT assets? When you hire an outsourced IT staff, you can get your IT asset inventory under control. You'll get an inventory of the equipment on hand and if anything ever breaks, your provider can help you replace the part ASAP.

#6.) Industry Recognized Cyber Security Measures
Your business can't afford to operate without having a cyber security professional constantly test and tweak your network.

How can you be sure that your network administrator is using the best practices? When you outsource your IT department, you can gain clarity into the cyber security measures taken by your provider, giving you an extra layer protection against the latest threats.

#7.) Costs are Simple and Predictable
Think about the potential costs of making a bad hire. According to Dice Insights, a bad hire could cost your company up to 5 times the person's salary.

With so much on the line, managed IT services provide businesses with an alternative. Outsourced IT departments typically create flexible billing arrangements that are designed to keep costs low and predictable.

#8.) Onsite Support is Available When Needed
If you select a local outsourced IT services provider, you can gain the ability to have technicians come on site whenever it is needed. With this in mind, over 90% of all IT issues can be solved remotely.

That being said, if technicians must come on site, an outsourced local tech support team can schedule a time to be at your office in order to make the necessary changes and implementations on your network.

Making the choice between hiring an IT staff and outsourcing your IT staff can be difficult. Think about these 8 reasons to outsource your IT staff before making your final decision for your company.

This blog is listed under IT Strategy & Management and IT Compliance & Audit Community

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