Uniqueness: At the first encounter, if customers say ‘wow’, it is going to work for long run. Try to create some individuality and uniqueness in your service. Because, when things go in right direction, they help us in way, but when they go wrong, then you might not control everything instantly. So, it is better to snap up a very unique position in the marketplace.
Personalization: Customers love when they find personal touch in any offering or service. Most customers like being able to customize things on their own. See how Google is providing personalized experience for more awesomeness. When it fits it works quite well.
Design & Usability: People love the appearance very much. When something nice comes across our eyes, we try to stay there. That’s human trait! One of main reason of successful live chat support is definitely how cool it looks.
Functionality: We prefer one brand over others is because of the functionality and necessary features we get. So it is important to implement those features that customers expect all the time. It would better to have Top 10 best features rather than thrusting the solution with unnecessary features. Attractiveness is achieved when people get what they want and make of the most it.
In addition, the other common benefits for customers like superior performance, instant engagement, convenience, and quick resolution to the problem, all make for important elements to highlight in a value proposition of your customer support solution. So, plan, set the direction, and budget it to begin with implementing customer support service that every customer not just wants, but need.
Experience customer service in modern way with
Live2Support live chat