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GPS solutions can ensure loyal and happy customers

Published on 18 February 15
There is only one way you can win your customer’s loyalty and that is by your performance. Once they get a satisfactory service, they will keep on knocking your door and a GPS vehicle tracking solution is meant to help you on that regard.
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The concept of GPS tracking has emerged from the need to know the exact location of an object or a person. The GPS devices installed on the vehicles record location data and send to the person managing the fleet operation.

These information are sent in the form of instant alerts and daily or weekly reports. Further the fleet manager can get the information anytime and from anywhere, whenever he would like to know exactly where the vehicles are.

The perk of knowing the real-time location is that you can check the delivery time-table and see whether the vehicle will make it in time or not. Customers are generally very sensitive about punctuality. Although in many cases, 5 to 10 minutes delay do not matter at all, they seem to make it an issue.

But overall, on-time delivery is the prime service deliverable in logistics and you cannot think otherwise. Now, let us see how delays can occur in common-

1. For vehicle running at a slower speed than required
2. For Vehicle taking a longer route
3. For Roadblocks/ traffic bottlenecks/ natural calamities
4. For Drivers showing tardiness and taking longer breaks

Since GPS solutions enable you to preset the vehicle route, if at any point of time, the vehicle goes the other way, you will get an instant alert. You can immediately call the crew, ask for clarification and ensure they stick to the preset route.

Similarly, if the vehicle is running late, you can get an alert, provided you have preset the geofence so that to get notified if a vehicle fails to cross a certain location within the scheduled time.

For non-controllable factors like extreme bad weather or sudden roadblock etc., if you can learn the exact location, switching to plan B will become easy for you or at least you can inform the client well ahead.

With the help of engine on/off data recording facility that comes as a part of the GPS tracking solution, you can catch the driver and the other crew members red handed if they station at a specific location and relax for an extended period.

The idea behind this solution is to cover you from all sides possible so that you can keep your commitment to your customers and make them stick to your services.
This blog is listed under Telecommunications and Mobility Community

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