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The Different Types of Business Telephony Solutions

Published on 02 May 13
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Business telephone solutions come in a number of guises,teach of which is suitable for different types of businesses and organisations. Before you can pick one, it is best to research the marketplace to find out the key differences between each platform so you can be sure you are choosing the best option for your needs.
Analogue Telephony

Analogue landlines have been around for decades and although improvements have been made, they have not changed much.

The big advantage of analogue telephony is its ubiquity. Since almost every premises in the UK (and the world) will have a copper landline attached to it, acquiring an analogue service is quick and easy.

Because analogue telephony has limited bandwidth, a single line will support only one extension. If you want to add more extensions to make multiple calls at the same time, you will need more lines. This would suit home workers or small offices, but may not be suitable for larger organisations.

Copper landlines can also be used to run high-speed digital broadband services.

The next level of business telephony falls in the digital sphere, namely 'digital telephony'. And it is worth bearing in mind that even with an analogue telephone solution in place, there are other communication options available.
Digital Lines

Digital landline connections are the foray into the next generation of communications.

ISDN lines enable digital calls to be made and can also support more data-intensive services such as video conferencing - a very useful feature to have on tap.

ISDN bandwidth is still relatively limited, so you can combine multiple lines to allow for faster data rates and a greater number of voice channels.
SIP Trunking

SIP trunking is a modern technology that effectively allows businesses to connect an existing IP-based PBX system to the traditional phone network through a web-based service provider.

This means that you can enjoy digital quality calls over a high bandwidth connection while still being able to communicate with landline and mobile numbers operating over an analogue service.

SIP trunking is often thought of as an affordable alternative to other IP-based modes of communication, because it allows a third party provider to take care of the more technical aspects of the service, such as providing a gateway to the analogue telecoms network.
Hosted VoIP

VoIP is at the core of many business telephony solutions. It allows users the chance to communicate with one another across the internet via voice calls without having to connect to the older network infrastructures that power analogue services.

Hosted VoIP services designed specifically for businesses are available, giving you a wide range of functionality and low adoption costs because the most complicated elements are managed remotely by a provider.

Hosted VoIP can be suitable for single or multi-user environments and operates independently of any 'connected' devices and locations. This means you can service several sites with the same VoIP solution and even allow for call forwarding to mobile devices and remote landlines.

Because VoIP of this kind allows a business to enjoy the benefits of a comprehensive PBX system without having to host this hardware on-site, it can be a cost-effective solution that is beneficial to start-ups and multinationals alike.

This also makes VoIP very scalable, allowing you to add extra extensions for new users without being limited by the capacity of in-house hardware.

Consider the requirements of your business carefully before settling on a particular telephony solution. Choose something that is not only appropriate for your current needs, but also has the potential to be suitable in the long-term.

This article is supplied by Jamie Garner, who works for Daisy Group, a leading supplier of business telephone systems.
This blog is listed under Telecommunications Community

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