The realm of cloud is no more restricted to email, productivity software, publishing software and more. Over the years, we have seen its manifestation as a communication and collaboration platform that can bring people and different stakeholders of a business on one platform. Interestingly, it has become a successful replacement for the PSTN (Public Switch Telephone Network) based system that was marked by the presence of switches, copper wiring and clumsy instruments with basic features like call screening, call transfer, etc. Cloud Phone Solutions by Fonebell is an iteration of the cloud-based technology. Letâs take a look at the prominent features that can help your people deliver more and customers get instant response from your brand.
Call routing, unlimited extensions, call forwarding, call screening, voicemail and fax to email are some of the basic features that you will find in every cloud phone system plan offered by Fonebell. IVR is again a universal feature that can be used for internal and external business purposes. Internally, different departments of your business can stay connected and work smoothly and externally, your prospects and customers can rely on IVR to place order, lodge request and complaints using their phone or tablet device. In majority of cases, IVR serves as a self-service model, thus, allowing a business to reduce its operational cost without compromising efficiency and accuracy.
Advanced features include smart start installation, inbuilt inbound recording, call parking, intercom, web-based control panel, blacklist whitelist caller, ring-all, find me/follow me, soft phones, CRM integration, advanced call center agents, voicemail transcription, audio conferencing, etc. Fonebell is also known for offering technology consultation and support services to its partners. Apart from planning, deployment and integration, Fonebell helps its partners to receive technology training as well. I recommend you to make your people familiar with the features and tools of the cloud phone solution that you have opted. This will help your people make the judicious use of the technology to stay connected and productive.
Cloud phone solutions by Fonebell are available for different industries, viz., hospitality, education, financial and banking, call center and more. It can sync with CRM solutions offered by leading vendors like Sugar CRM, Salesforce, Microsoft, Zoho, Techvedic, and others. Integration of CRM with cloud phone solution allows people administering different departments to track the progress made on lead generation and conversion and check customer churning and improve customer satisfaction.
Nowadays, the marked is flooded with cloud phone solutions, hence, zeroing in on the right solution requires effective decision making that comes with diligence and prudential brainstorming. Hence, you must take into account different aspects, pros and cons linked with the particular plan. Getting familiar with the terms and conditions and payment policy of a cloud phone service is also important. If you are a beginner, it would be ideal to go with a short plan with basic features. However, donât compromise with the availability and security of your business data. Based upon your experience, you may later switch or upgrade your plan with advanced features.