Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system.
Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals interested in obtaining ServiceNow Implementation Specialist certification.
Successful candidates for certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem and change workflows is also helpful. Three to six months of experience using and maintaining an instance in ServiceNow is recommended.
ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.