Alicia Gray is a BPO and outsourcing industry analyst, and writes about technology. Currently she is working as a marketing as well as customer service manager with a call center outsourcing company. Her role has been instrumental in assisting businesses to choose the right BPO Services.
Billing and operations are two integral processes of all businesses. The customer engagement process starts from the first point of contact of the customer to the end of customer life cycle, til More...
A Close Look At Cloud Based Customer Relationship Management Systems When businesses employ contact center services seeking new business leads, the contact centers and their experienced agents c More...
Selling is the only way a business can grow. When you talk about selling, pricing of the product or service is very important. Under price a product and you may incur loss, but if you over price More...