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How to Increase Customer loyalty in E-commerce business?

Published on 08 April 16
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It often gets tough to stand out against the big players in the markets and hold on to the present loyal customers, especially if you’re a newbie e-commerce brand. But after some careful planning, rigorous branding and utilization of social media platforms to your benefit, you can expand your online presence and keep yourself ahead of all your competitors. Here’s how:

Create a Brand that is Strong to the Core

One of the key factors required for success in the e-commerce field is to create a consistent, reliable and a strong brand. There are few key considerations that should be kept in mind during the process. All your artwork, logos, lettering should be the same across your website and different social media sites so that your customers get the same message whether they’re on Instagram or Facebook. As colors play an important role in a successful campaigns of digital marketing, it is necessary to keep colors in mind while developing your strategy.

Go all Social

When it comes to social media, it holds the potential to uplift or even damage your online presence. Hence, it is necessary to utilize the tool with absolute wisdom. Keep in mind that less is more when we talk of social media. So avoid re-tweeting the same posts several times a day or spamming your users endlessly. What you can do is to come up with well-planned, informational and entertaining posts that will get you more ‘likes’ and ‘share’ from your customers. But don’t overdo it.

Engagement via Email

According to a survey, email communication as a preference still accounts for 44% of online customers. This figure is enough to strengthen the fact that email can act as a great marketing tool for your business. Here, you can initiate personalized email campaigns for efficiently market your brand.

Provide special offers

Some of the interesting methods of effective Loyalty Programs for Customers include provide special offers, initiating competitions or different events such as webchats or webinars. These are all great ways of encourage loyalty among the growing base of your customers. What you can do is to devise new line for new holiday season to launch your competition or give away special offers, so that they are shared and liked among your customers.

Valuable Content

When it is said, Content is King, it is one of the most tried and tested saying in the marketplace. In other words, the most effective campaigns are those which include informative and thought-provoking articles and blog posts for supporting the marketing of brand and its products. Moreover, a well-written SEO content can easily help you provide the required exposure for your brand.

Keep all the above factors in your mind before you devise your strategy for increasing e-commerce customer loyalty. In case, you still have any doubt, you can get in touch with an Ecommerce Web Development Company that can easily provide assistance in devising a top-notch e-commerce loyalty strategy.


It often gets tough to stand out against the big players in the markets and hold on to the present loyal customers, especially if you’re a newbie e-commerce brand. But after some careful planning, rigorous branding and utilization of social media platforms to your benefit, you can expand your online presence and keep yourself ahead of all your competitors. Here’s how:

Create a Brand that is Strong to the Core

One of the key factors required for success in the e-commerce field is to create a consistent, reliable and a strong brand. There are few key considerations that should be kept in mind during the process. All your artwork, logos, lettering should be the same across your website and different social media sites so that your customers get the same message whether they’re on Instagram or Facebook. As colors play an important role in a successful campaigns of digital marketing, it is necessary to keep colors in mind while developing your strategy.

Go all Social

When it comes to social media, it holds the potential to uplift or even damage your online presence. Hence, it is necessary to utilize the tool with absolute wisdom. Keep in mind that less is more when we talk of social media. So avoid re-tweeting the same posts several times a day or spamming your users endlessly. What you can do is to come up with well-planned, informational and entertaining posts that will get you more ‘likes’ and ‘share’ from your customers. But don’t overdo it.

Engagement via Email

According to a survey, email communication as a preference still accounts for 44% of online customers. This figure is enough to strengthen the fact that email can act as a great marketing tool for your business. Here, you can initiate personalized email campaigns for efficiently market your brand.

Provide special offers

Some of the interesting methods of effective Loyalty Programs for Customers include provide special offers, initiating competitions or different events such as webchats or webinars. These are all great ways of encourage loyalty among the growing base of your customers. What you can do is to devise new line for new holiday season to launch your competition or give away special offers, so that they are shared and liked among your customers.

Valuable Content

When it is said, Content is King, it is one of the most tried and tested saying in the marketplace. In other words, the most effective campaigns are those which include informative and thought-provoking articles and blog posts for supporting the marketing of brand and its products. Moreover, a well-written SEO content can easily help you provide the required exposure for your brand.

Keep all the above factors in your mind before you devise your strategy for increasing e-commerce customer loyalty. In case, you still have any doubt, you can get in touch with an Ecommerce Web Development Company that can easily provide assistance in devising a top-notch e-commerce loyalty strategy.

This blog is listed under E-Commerce Community

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