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iPhone X Face ID Not Working on iOS 11.2, How to Fix?

Published on 18 January 18
Face ID is a facial recognition system designed for the iPhone X to succeed Touch ID, a fingerprint-based system. It sounds well and more convenient for iPhone users, isnt it? However, many iPhone X users reported that the Face ID is not working after iOS 11.2 update. If you have the same problem, then read through this post to find a solution appropriate for you.
iPhone X Face ID Not Working on iOS 11.2, How to Fix? - Image 1
Necessary Notes before Using Face ID:

1. Check your Face ID settings:

Before using Face ID, you should make sure that it is already set up and the feature you are to use is turned on. To check the settings, you can go to Settings > Face ID & Passcode.
iPhone X Face ID Not Working on iOS 11.2, How to Fix? - Image 2

2. Make sure nothing is covering the camera:

Do not wear phone case or screen protector on your iPhone X! Plus, check if there is dirt covering your iPhone camera.

3. Make sure that nothing is covering your face:

Face ID does not work while wearing Face mask!

Face ID doesnt work with some of the sunglasses.

Do not wear make up.

4. Do not close your eyes:

If you close your eyes while using Face ID, then your facial recognition will be failed.

5. Do not eat food while using Face ID:

Many iPhone X users pointed out that Face ID is useless to them when they have food in their mouths.
Solutions to iPhone X Face ID Not Working Problem:

Solution 1: Make sure that you're facing the TrueDepth camera

Keep your face close (10-20 inches) to iPhone X camera and do not stand in backlight so that your face can be recognized.
Solution 2: Force restart your iPhone
If you can’t use iPhone X Face ID normally, you can reboot your iPhone to see if it helps. If it still doesn’t work, you can go to Settings > Face ID & Passcode > Reset Face ID to reset your Face ID and then reboot your iPhone.

Solution 3: Rest all settings

If your problem still exists even if you have tried the solutions mentioned above, you can tap Settings > General > Reset > Reset All Settings to reset your iPhone X to solve the problem. This method will definitely fix the iPhone X Face ID issue unless your iPhone has other technical problems.
Other Hot iOS Issues You Might Concern:
This blog is listed under Gadgets and Mobility Community

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  1. 06 May 20

    Thanks for your sharing. Here I would share another solution to help you fix iPhone X Face ID not working on iOS 11.2. You could try to use an iOS repair tool called TunesKit iOS System Recovery. It can help you fix iPhone X Face ID not working on iOS 11.2 and avoid the loss of your data during the repair.

  2. 27 April 20

    Thanks. With the exception of the above methods, there are also several proven solutions to fix the iPhone X Face ID not working issue. 1. Update iPhone software. Settings - General - Software Update 2. Restore iPhone with iTunes if you have a backup. Run iTunes - connect the iPhone to computer - click the iPhone icon when it's recognized - choose Summary - click Restore iPhone 3. Use a smart iPhone repair tool - Joyoshare UltFix. The biggest benefit of using it is that no data will be lost during the repair.

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