Get an introduction to the Google Cloud Platform, and learn how to incorporate cloud-based solutions into business strategies. Learn about Google App Engine, Google Container Engine, Google Compute Engine, Google Cloud Storage, Google Cloud SQL, Google Cloud Bigtable, and Google Cloud Datastore.
Featuring 14 easy-to-follow lectures, we share everything you need to know about creating intuitive website structures.
Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.
A Support Center requires a set of tools to support organizational users and must be able to collect metrics about the level of support being achieved. This course teaches the basics of a ticketing system, from the process to analyzing information.
Learn how to properly support applications based on SQL Server 2005 onward, following on from the Developing and Deploying SQL Server ISV Applications course.
In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. We will utilize a 'learn by doing' approach and create hands-on code that the student can re-use in their own environments.
Improving service quality can have significant ROI for your organization. In this course, you will learn the basics of call monitoring to ensure you can provide maximum quality assurance.
This course focuses on the threat control capabilities of the ASA tested on the CCNP Security (300-206) SENSS exam. The course covers object-groups and ACLs, Modular Policy Framework configurations for L3 - L7, Botnet traffic control and Identity Based Firewalls.
Extend your business and marketing skills by learning tactics to keep your customers motivated using Infusionsoft
Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop
