Need the career advise

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• Mario

  1

  13 June 19

  Hi Shobhit,

  If you'd like to move out of the L1/L2 support role, perhaps you can consider either a business analyst or a tester career path as options. Having worked in the business before moving into support, you probably have an excellent understanding of the business domain you're in, both in terms of the business as well as the IT for it. Moving into a testing career path may be a little harder because you'd need to start from the bottom, but it all depends on the organization that you're with and the opportunities they offer you.

  Having spent all that time in support you probably also have an excellent understanding of the life cycle management of change in the systems and environment you work with. Depending on the size of the organization, perhaps you could also think about whether you'd like to pursue a role in change management. Apart from the skills you already have, the role also requires a degree of management and negotiation skills.

  • Shobhit

    0

    16 June 19

    Hi Mario, Thanks alot for your advise. I see some less number of career opportunities for BA role. Will Devops path - CI/CD, Cloud, Scripting be good for me at this career stage? Please advise. Thanks again for your response. Regards, Shobhit
    
    

    • Mario

      0

      17 June 19

      Yes, Shobhit, DevOps is a good path for you as it is high in demand (particularly in cloud environments), it will strengthen your software lifecycle management concepts, and it may provide you a gradual way to move to development and/or L3 support if that is a path you would like to consider.